SickMode

A WP Aligned continuity benefit

What it is

SickMode is what you activate when you're sick, injured, recovering from surgery, or dealing with a medical situation in your family — and running your agency is not going to be the priority for a while.

You tell us. We shift from supporting you to covering for you.

Two things happen the moment it's on:

1. We take a more proactive approach across your account and your clients' sites.
2. We widen our support scope and take on work we wouldn't ordinarily cover.

You don't need to explain yourself, or send a doctor's note. One message is enough.

Who it's for

Every WP Aligned partner that has customers on any tier, but it's most effective for Pro Tier and above.

This is a benefit for the agency owner, not a per-client feature. When you activate SickMode, it applies to your whole portfolio with us.

What we do while SickMode is active

We answer what we can. Tickets that we'd normally route back to you — plugin conflicts, a broken form, a layout that drifted after an update, a restore request — we take a swing at instead of waiting on your reply.

We watch the alerts and act. Uptime, malware flags, failed backups, resource warnings. Normally some of these are a notify-and-wait. During SickMode we act first and tell you after.

We hold the line with your clients. We want your clients to know that even when you're out, they are in safe hands.

You get a recap. When you come back, a short written summary of what happened, what we did, what's still open, and what needs you. No archaeology.